Head of Client Implementation & Software-as-a-Service (SaaS)
Group Life, Disability and Absence Management.
Lee Rachlin is responsible for the on time, accurate implementation of Zurich’s Group products. These products include Short-Term and Long-Term Disability, FMLA, ADAAA, Leave of Absence and Life Insurance products for large complex customers.
Lee has more than 15 years of experience working with large national multi-location customers partnering to implement process and technology solutions to meet their specific program needs. He brings a level of expertise and a consultative approach to ensure Zurich implements meaningful solutions for our customers.
He joined Zurich after leading Aetna’s Group Insurance Implementation Department. and their SaaS product as their Director of Business Program Management. Prior to these roles, Lee was a Senior Implementation Manager with Broadspire focusing on large customized Disability, FMLA and Leave of Absence solutions to employers with more than 10,000 employees. Prior to his tenure with Broadspire, Lee served as the Manager of Implementations and a Senior Business Systems Analyst for CORE, Inc. During this time, he was pivotal in the development of an integrated FMLA & Disability claims system leveraging his background in Operations, IS and Customer Service.
Lee holds a bachelor's degree in Biology and is certified in Six Sigma methodology. He holds the designation of “Project Management Professional” (PMP) credentialed by the Project Management Institute (PMI). He currently serves as a member on the Board of Directors for PMI, Savannah Chapter as VP if Finance